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Customer Service

  • Shipping & Delivery

    The shipping options available to you are determined by the contents of your order and your shipping address. USPS is the default shipping carrier for domestic shipping in US. For international customers, USPS is also an option and some local shipping partners might be available to provide better service at a lower rate.

  • Privacy & Security

    USMall wants you to feel secure when visiting www.usmall.us and is committed to maintaining your privacy when you do so. This privacy policy explains our policies and practices regarding the collection, use, storage, and disclosure of your personal information by USMall. Details about Privacy Policy.

  • Returns & Replacements

    Your complete satisfaction is our ultimate goal. You may return any item shipped by usmall.us, as long as it meets the following conditions:

    • You should return the item to us within 30 days of receipt.
    • We do not accept items back that have been opened or used unless the product is damaged or defective.
    • Some items cannot be returned for a refund, which could be identified as such on their product information pages.

  • Ordering and Cancellation

    You can cancel your order anytime before shipping. Contact our customer service for cancellation.

  • Payment, Pricing & Promotions

    We accept major credit cards, paypal and some local payment method for international customers.

  • Viewing Orders

    You can log on your USMall account to view the status of your orders and track the shipping of the package.

  • Other questions

    For any other questions, please feel free to contact our customer serivce.

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